Services
Three claims-led practices. One senior practitioner on every engagement.
Jam works in three connected areas across the claims ecosystem. Each is scoped to the decision you need to make, priced to the answer it produces, and led end-to-end by the person you first meet.
Practice 01
Claims strategy and performance
What it is
A senior review of how your claims function is performing today and where it needs to be next. Covers 360 reviews of claims, commercial and customer outcomes, building or advising on your future claims strategy, improving governance and board reporting, and market insight and benchmarking so you know how you compare.
Who it's for
Insurer heads of claims, broker MDs and executive teams who want a defensible, independent read on claims performance before a board decision, a tender, or a strategy refresh.
What you walk away with
- A written 360 view of current claims, commercial and customer performance
- A future claims strategy, or a sharpened version of your current one, with clear priorities
- Board-ready governance and reporting recommendations, benchmarked against the market
Practice 02
Commercial, supply chain and tenders
What it is
Practical support on the operational and commercial engine behind claims. Covers day-to-day operational and commercial improvement, supply chain management across your key partners, and end-to-end management of tender processes when you are buying, selling or renewing at scale.
Who it's for
Operations and commercial leaders inside insurers, brokers and corporates whose claims outcomes depend on a complex supplier base, and teams running or responding to a live tender.
What you walk away with
- A costed list of operational and commercial improvements, sequenced by impact
- A supply chain view showing concentration, gaps and where to focus first
- Tender management support, from strategy through drafting to submission and negotiation
Practice 03
Growth, introductions and due diligence
What it is
Support on the moments that shape the future of the business. Warm, credible introductions between businesses for customer and commercial benefit, and independent due diligence support on both the acquisition and the sale side of a deal.
Who it's for
Owners, boards, corporate development teams and investors either looking to grow through introductions or to buy, sell or invest in a business where claims and supply chain risk sit at the heart of the value.
What you walk away with
- Targeted introductions to potential partners, buyers or acquirers
- Independent diligence support covering claims, operations and supply chain
- A clear read on where value sits and where the exposures are, before the deal closes
Strategic objectives
Five outcomes we work towards on every engagement.
- Service
- Develop best in class journey, technology and outcomes.
- Income
- Maximise claims income and identify new opportunity.
- Performance
- Actively improve solutions and supply chain delivery.
- Retention
- Improve post-claim retention rates and contact strategy.
- Best practice
- Reduce risk and demonstrate strong governance and compliance.
Not sure which practice fits? Start with a Health Check 360 and let the diagnostic point the way.
Explore Health Check 360Common questions
Before you engage.
- How are engagements priced?
- A transparent fee structure agreed against a one-page scope before work begins. No surprise invoices. If the scope changes, we re-agree the page.
- Can you work alongside our existing partners and lawyers?
- Yes. Jam is independent of placement and panel, so we sit alongside your incumbent arrangements and feed our findings into the people already advising you.
- What does a typical timeline look like?
- Timelines are dependent on the level of partner engagement, the data available and the decision you need to reach. We agree a realistic path together at scoping and stick to it.