Insights
Notes from the front line.
Practical writing on claims operations, supply chain risk and the operational reality of insurance work, drawn from sitting in every seat around the table.
- Market Insight
What EY's 2026 Motor Results Mean for the Claims Function
EY expects UK motor insurers to stay loss-making in 2026. Read through a claims lens, the numbers point to one conclusion. Rate rises alone will not fix a book. The result is won or lost in the claims function.
Daniel Athorn · - Frameworks
The Single Point of Failure Question Every Operations Director Should Ask Once a Quarter
One question, asked four times a year, that surfaces most of the supply chain risk most corporates carry. Plus three worked examples.
Daniel Athorn · - Insights
What an Operator Actually Sees When They Audit a Claims Operation
Five patterns that show up on nearly every Health Check 360. None of them get caught by a board pack alone, and all of them cost money.
Daniel Athorn ·